A clear channel, talk to a human.
Have a question, want a demo, or just some feedback? We read every message and reply within one business day. No ticket mazes, no bots, a real person on the other end.
hello@renovo.appBest for detailed questions and screenshots.
Phone
+359 2 490 5050Mon to Fri, 9:00 to 18:00 EET.
Office
12 Renovation StSofia 1000, BulgariaVisits by appointment.
Tell us what you need
Fill in the fields below and your message opens in your email app, ready to send to our inbox.
Helpful things to include
- The name of your project or workspace, if you already have one
- What you were trying to do, and what happened instead
- A screenshot when something looks wrong on screen
- The plan you're on, so we can route you to the right person
Please don't share passwords, banking details or private document links in a message. We'll never ask for them by email.
Two clear ways to get in touch
Whether you need a hand today or you're weighing up ReNovo for a whole firm, there's a direct line to the right people.
General and support
Questions about your account, budgets, payments or documents, or anything that isn't working the way you expected.
hello@renovo.appReplies within one business day, usually much sooner.
Sales and partnerships
For renovation firms and studios sizing up ReNovo, planning a rollout, or exploring a partnership or referral.
sales@renovo.appA personal walkthrough tailored to how your team works.
Before you write
How quickly will you reply?+
We read every message and reply within one business day, Monday to Friday, 9:00 to 18:00 EET. Most email arrives back the same day.
Do you offer onboarding?+
Yes. Homeowners can get started on their own in minutes, and for firms and studios we run a guided onboarding session to set up workspaces, roles and your first projects.
Can I migrate my spreadsheets?+
You can. Bring your existing budgets and cost sheets and we'll help you map categories, rooms and payments into ReNovo so nothing is lost in the move.
Where is my data hosted?+
Your data is stored on servers in the European Union, in strictly isolated workspaces protected by role-based access. We never sell your data.